Shipping & Customer Service

Shipping

To ensure your privacy, all of our products are shipped discreetly in a plain box or mailer. There will be no mention of the package contents anywhere on the box or mailer. The return address is our store initials and will look like this:

CSB
424 Fore Street
Portland, Maine 04101

Most of our orders will be processed and shipped within 24 hours. Packages are shipped via the United States Postal Service, Priority or First Class Mail Service, unless otherwise specified. Packages should arrive within 3-5 business days from shipping date. Please note, packages will not be shipped on Sundays or most major holidays.
If an alternative shipping method is preferred, please contact us.

Please verify that all information on your order is correct and that the address is complete-this will help us process your order promptly and avoid any delays in your
package arrival.

Shipping Fees for US Domestic Orders;
Orders Up to $25.00 $6.50 USPS
Orders $25.00 to $100.00 $9.00 USPS
Orders >$100.00 Free!

International Orders:
Due to increased restrictions by foreign custom authorities, possible package seizure and possible additional duty charges, we currently only accept orders from the United States. At this time, we feel this will avoid a frustrating and potentially costly experience to our foreign customers.

Payment Processing:
Your MasterCard, VISA, American Express and Discover cards are welcomed. The charges will appear on your credit card statement as “CS Boutique”.

We’re sorry but we cannot accept COD’s. 

Online Security:
Our web site shopping cart is secured with an SSL certificate from GeoTrust.

No Sales Tax on Internet Orders. If you live outside of Maine, you will not pay sales tax.

Customer Satisfaction:
Customer satisfaction is of the up-most importance to us. We want our customers to enjoy their products and shopping experience when they visit us in Portland, Maine or online. 

All our products are purchased directly from the manufacturer or licensed distributors.

All models appearing in any visual depiction in our site are over the age of eighteen.

Products with expiration dates such as condoms, lubricants or food items are shipped with good dating, ensuring product freshness. Condoms that are hand packaged are done so by us. We do not outsource this process, allowing us to directly oversee each package assembly. We also verify that all products are in proper order, and battery operated items are tested prior to purchase. We package orders carefully so items withstand shipping and arrive in proper, working condition. 

In the occurrence of a product failure or defect, we ask that you contact us at info@qualitycondoms.com, or call us at 207.871.0356 within 30 days of the purchase date.

Due to health and safety regulations, we cannot accept returns of opened packages nor unopened packages of condoms, lubricants, food items, bath and body products, massage products, and adult toys and accessories. We kindly ask that prior to contacting us for a battery operated product failure, that you have carefully verified battery insertion instructions and have used fresh batteries. Defective DVDs will be replaced with the same title.

Backordered Items:
We will do our best to ensure that orders cannot be accepted for products that are not available. However, in the event that such an order is placed, we will ship the available items. The backordered item will be shipped as soon as it arrives at no additional charge to you. If we are notified by the manufacturer of a lengthy backorder status (greater than 2 weeks), we will notify you via email to allow you an opportunity to continue to wait or cancel the order for the backordered item. Also, we will only charge your credit card for available items shipped and the associated shipping fee. Once the backordered item is available for shipping to you, will we charge your credit card for the backordered item (no additional shipping fees will be
charged).